Last updated: August 12, 2026
We want you to be happy with your Duravalo purchase. This Refund Policy explains how returns, exchanges, and refunds work for orders placed directly through duravalo.com. If you purchased through Amazon or another marketplace, please use that platform’s return process instead: see Section 8 below.
1. Return Window
You may request a return or exchange within 30 days of the delivery date shown by the carrier. Requests submitted after this window will not be eligible for a refund, unless required by applicable law.
2. Condition of Returned Items
To be eligible for a return, items must be unused, in their original condition, and in the original packaging, with all tags and accessories included. We reserve the right to refuse a return or issue a partial refund if the item shows signs of use, damage not caused by us, or missing components.
3. Non-Returnable Items
Certain items may not be eligible for return, including final sale items, gift cards, and any product marked as non-returnable on its product page at the time of purchase.
4. How to Start a Return
To start a return or exchange, email us at info@duravalo.com with your order number and the reason for the return. We will confirm your eligibility and provide instructions, including the return shipping address.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or card issuer to post the refund to your account.
6. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect (see Section 7), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@duravalo.com with your order number and a photo of the issue. We will arrange a replacement, refund, or prepaid return label at no cost to you.
8. Orders Placed Through Amazon or Other Marketplaces
If you purchased a Duravalo product through Amazon or another third-party marketplace, please initiate your return or refund request through that platform, as returns for those orders are handled under that marketplace’s own return policy and process.
9. Exchanges
If you would like to exchange an item for a different size, color, or product, let us know when you contact us to start your return, and we will do our best to accommodate your request based on availability.
10. Contact Us
Questions about a return or refund can be sent to:
Duravalo LLC
Email: info@duravalo.com
Phone: 307-306-6933