Last updated: August 12, 2026

Duravalo LLC (“Duravalo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, when you visit duravalo.com or purchase our products through this website or through our storefronts on third-party marketplaces such as Amazon.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: such as your name, email address, shipping and billing address, phone number, and order details when you place an order, contact us, or sign up for updates.
• Payment information: payments are processed by third-party payment processors (for example, Shopify Payments, Stripe, PayPal, or Amazon Payments). We do not store your full credit card number on our servers.
• Information collected automatically: such as your IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar tracking technologies.
• Order and marketplace data: if you purchase through Amazon or another marketplace, that platform shares limited order information with us (such as your shipping details) so that we can fulfill your order, subject to that platform’s own privacy policy.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders, and communicate with you about them.
• Provide customer support and respond to inquiries.
• Send you order confirmations, shipping updates, and (where you have opted in) marketing communications.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations, such as tax and accounting recordkeeping.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep your cart working correctly, and understand how visitors use our site (for example, through analytics tools). You can control or disable cookies through your browser settings; note that some parts of the site may not function properly if cookies are disabled.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment carriers, email and marketing platforms, and website hosting providers.
• Marketplaces such as Amazon, when you place an order through that platform, subject to their own privacy practices.
• Legal and safety purposes, if required to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Duravalo, our customers, or others.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications and certain data uses. You can unsubscribe from marketing emails at any time using the link in those emails, or by contacting us directly using the details below. If you are a resident of the European Economic Area, the United Kingdom, California, or another jurisdiction with specific privacy laws (such as the GDPR or CCPA), you may have additional rights under those laws; contact us and we will respond in accordance with applicable law.

8. Children’s Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Duravalo LLC
Email: info@duravalo.com
Phone: 307-306-6933